Frequently Asked Questions
Everything you need to know about your Simon Curwood luxury experience.
How long does it take to receive a custom-designed engagement ring?
Our bespoke design process typically takes 4 to 6 weeks from initial consultation to final delivery, ensuring every detail of your unique piece is crafted to perfection.
Do you offer international shipping?
Yes, we provide secure, insured shipping for all orders. Delivery times and costs vary depending on the destination country, and tracking is provided for every shipment.
What is your return policy for online purchases?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized pieces are generally non-refundable.
Are your diamonds ethically sourced?
At Simon Curwood Jewellers, we are committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process certification standards.
Do you provide jewelry insurance and valuations?
Every purchase includes a professional valuation certificate for insurance purposes. We also recommend specialized jewelry insurance providers to protect your investment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible interest-free finance options to help you secure the piece of your dreams.