Returns & Exchanges

At Simon Curwood Jewellers, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a 30-day return policy for most items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team or visit one of our boutique locations with your original proof of purchase to begin the return or exchange process.

• 2.
  Secure Packaging

  Place the jewellery item in its original designer packaging, ensuring all diamond certificates, warranties, and promotional materials are included.

• 3.
  Inspection and Verification

  Our master jewellers will conduct a thorough quality assessment to verify the item is in its original condition and that all stones and settings remain intact.

• 4.
  Refund or Exchange Processing

  Once approved, your refund will be issued to the original payment method, or our consultants will assist you in selecting a new piece of equal or greater value.